Help Center

Everything you need to know about MobiLoud

Read our documentation for in-depth guides on onboarding and setup. Or scroll down to read our FAQs.
Read our documentation
For more in-depth guides on onboarding and setup.
MobiLoud Documentation
Frequently Asked Questions
Have we missed one of your questions? Let us know, and we'll be in touch.

Development

Can I really build iOS and Android apps from any website?
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Yes, MobiLoud can create great cross platform mobile apps from virtually any website or web app built with any CMS or tech stack. Do you see people using your website as an app? Is your site mobile optimized? Then you can convert it with MobiLoud!

Will all my site features work in the app?
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Yes, whatever your web app currently does, MobiLoud can recreate that same user experience and feature set within iOS and Android apps.

This will be a native app, right?
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The MobiLoud platform itself is fully native and built from scratch in Swift, Java and Kotlin for the best user experience and performance. MobiLoud apps are not strictly native, but rather your existing site or web app running inside a native container that runs in every way like a native app, adds native navigation and features like push notifications. This allows you to recreate your web experience exactly, while adding the key features you need to improve user experience on mobile devices.  

Ultimately, you could build a native app from scratch (very very expensive, complex – only for well funded companies where the app is a key part of the value prop), or use a template based solution (could be good but by definition it will be limiting), or use our approach, which gives you the benefits of a native app with the flexibility of the web.  

A hybrid approach lets you have a mobile app with all the features of your website, in a very short time and very affordably, with the added benefit of not having to worry about constantly catching up with your site's development to add new features (i.e. if you add or change anything on the site, it changes in the app). You'll maintain a single code-base, your website's, for both site and app.  

It's a huge saving in both time and money terms, and it gives you incredible flexibility compared to a situation where you have a web app or website and a native app alongside it.

Is MobiLoud an App Builder?
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In a sense yes, MobiLoud is an app builder platform. It is different to simple app builders though. MobiLoud does not build drag-and-drop apps from scratch but converts an existing website or web app. We also provide a level of service, support and customization that general app builders lack.

Is MobiLoud the best way to convert a website to mobile apps?
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If you want apps that keep the features and functionality of your site, then it makes no sense at all to develop apps from scratch by hiring developers or an agency. The costs in time and money are prohibitive and you won't neccessarily get a better result. There are other site to app converters on the market – but none of them offer the same level of customization, service and support that MobiLoud does. So yes, MobiLoud is the best way to convert a website to mobile apps.

Is MobiLoud a No Code mobile app builder?
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Yes! Although our code editor allows you to add custom code if you know what you're doing – there is no need for most users. Configuration of MobiLoud apps is completely no code and simple – and if you run into any difficulties we're always on hand to help out!

What will my app look like?
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Your app will look like a modern, professional native app designed with the latest mobile UX best practices. It will be branded for you, with your choice of color scheme and logo, and have a native tab menu to allow users to easily navigate through the apps. Check out how it looks like for other companies.

What features do you add?
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We add native navigation, a native tab menu, custom splash screens and loading indicators, a message center and push preferences, and many other features. Get in touch with one of our app experts to see what's possible!

Will it work for my non WordPress site or web app?
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Yes – MobiLoud works with any site or web app, built on any CMS or tech stack. If you can build it on the web, MobiLoud can convert it into great apps!

Will I be able to configure the app on my own?
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With our documentation and support, you will be able to configure the app on your own. We are there to help you out with any questions or guidance needed, and we can always just do it for you too!

Is it possible to show specific pages or elements only and not the entire site?
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Yes this is possible and straightforward to set up.


Are there any limitations to MobiLoud?
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The limitations of MobiLoud apps are the same limitations of the web itself. If you can conceive of it and build it to run in a browser, MobiLoud can convert it into mobile apps. The only limitations of MobiLoud are when it comes to accessing the native features of the device like the accelerometer or the Face ID system – we don't offer that. If you want to build a hybrid app from scratch, a solution like Cordova is a better fit.

What’s the difference between MobiLoud and a PWA?
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A progressive web app is built to run on common web browsers, as an "enhanced" website that has some features of a native app. MobiLoud apps are effectively a dedicated browser with native elements added, that can be installed on a users device and published on the App Store and Google Play. The advantages of MobiLoud over a PWA are that you can use MobiLoud apps to send push notifications to iOS users (not possible from a PWA), and you can easily publish your MobiLoud app on the App Store and Google Play to build a presence there.

What's your process like?
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The process starts with a consultation with one of our app experts. We go over your vision for the apps, the must-have features, and create a roadmap for bringing them live. Then we begin with the development work. You'll be in touch with us throughout the process, and will have plenty of opportunities for input and testing the apps along the way. After a couple of weeks (for projects with less complex customization and features), we'll be ready to go through the final testing of your app and prepare it for submission and publishing on the App Store and Google Play.

Will I have to update a dashboard whenever there’s new content?
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No – the apps will update automatically whenever you publish anything new! There is little to add to your existing workflow, just keep doing what you're doing, easy like that!

Can the app support embedded content like videos and audio in my articles?
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Yes, you can embed any video or audio player into the apps!

Can it support multiple languages?
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Our mobile apps are multi language and support RTL for Arabic and Hebrew. We add languages all the time, get in touch to inquire about support for your own language. Languages currently supported include: Arabic, Azerbaijani, Chinese (Si.), Chinese (Tr.), Danish, Dutch, Farsi, Finnish, French, German, Greek, Hebrew, Hindi, Italian, Japanese, Korean, Malay, Norwegian (Bo.), Portuguese (Br.), Russian, Spanish, Swedish and Turkish and more.

Platform Approval

How long does it take for you to submit my app?
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From the moment you sign up and provide the information we need to build your app to completing the app submission we take 5 – 10 business days. You'll have a chance to test the app and provide feedback before we publish the app and we may have to make changes based on those, so it could take a bit longer.

Apple and Google then take about a week to approve your app for the App Store and Google Play. Overall you're looking at about 2-4 weeks for the app to be live.

Do I need App Store and Google Play accounts?
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Yes, the apps are 100% yours. You own your user data and all accounts related to the app. Therefore, it will be necessary for you to register your own accounts on Google Play and App Store to ensure your app is approved and you’re in control of it. You can replace the app at any time with a different solution or your own custom app, we don't lock you in. Find out how to register for an Apple Developer account and a Google Play Developer account.

Do you guarantee my app will be approved?
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We get 100% of the apps we submit approved. It might take a few submissions, but eventually we'll get it approved! Should your app not get approved, we'll offer you a full refund for all fees paid, including Submission and Full Service fees, but excluding any custom development fees.

Pricing & Billing

What is your 60 day refund policy?
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We guarantee you'll love the app we build for you and the experience of working with us. If for any reason you're not happy with the result you have 6o days to get a full refund of all fees paid. The 60 days period is counted from when you sign up (i.e. pay your first invoice) and lasts until you approve the app for submission. Note we also include a guarantee for your app being approved, so if Apple or Google reject your app and after several attempts it's still not possible to have it approved, we'll give you a full refund.

Why do I have to pay a recurring fee?
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To get our technical support and maintenance service for updates and improvements (new app versions) that make sure your app works as it should on the latest iOS and Android versions, with security updates and other required SDK updates applied as needed.

Can I host multiple apps under one subscription?
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We don’t offer a plan for multiple apps, but we can offer special pricing conditions for you if you need more than one app. Just get in touch with us at support@mobiloud.com.


Why is there a submission fee?
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A lot of work goes into preparing and submitting apps to Google Play, and particularly the Apple App Store. We guarantee you a smooth and painless ride through the process and a successful launch. We will take care of setting up your app store pages, taking app screenshots, compiling your app binaries, testing the apps on multiple devices, signing the apps with certificates and provisioning profiles. Our team will extensively test the app to find any problem upfront. We'll share the app with you for testing, take care of all required changes, then submit the apps for you to Apple and Google for their approval.

What is the Full Service package?
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Our Full Service package is ideal if you're not technical, if you don't have a development team and a designer or you'd like to relieve them from the additional work of configuring and customizing your app, creating all the graphic assets needed for your app (splash screen, icons, screenshots). Depending on the complexity of your site and app and the requirements, these could require 3-6 days of work from your team.

If you want to take a hands off approach and want to save yourself the work work, we can take care of everything for you and configure the app to your requirements. Our team will configure and customize your app and take care of all the graphic design work required for a professional result.

Read more about the Full Service Package on our help site.

Can I cancel anytime? If I stop paying does my app get taken off the App Store and Google Play?
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Yes you can cancel any time, there are no long term contracts. Your apps will have to be removed from the stores.

What happens when I hit the limits max number of users in my plan?
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In this case, you will upgrade to a higher plan to keep growing! We'll get in touch when you're close to hitting the limits to give you a heads up.

What are active users?
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Active users are the number of people that download your app and are recorded as active in a 30 day period in Firebase.

Thank you! We'll be in touch within 48 hours :)
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