Help Center

Everything you need to know about MobiLoud

Read our documentation for in-depth guides on onboarding and setup. Or scroll down to read our FAQs.
Read our documentation
For more in-depth guides on onboarding and setup.
MobiLoud Documentation
Frequently Asked Questions
Have we missed one of your questions? Let us know, and we'll be in touch.

Development

Can I really build iOS and Android apps from any website?
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Yes, with MobiLoud, you can build high-quality iOS and Android apps from virtually any website, regardless of the CMS or tech stack you use.

Whether your site is built on WordPress, Shopify, Salesforce, React, or a custom platform, if your website functions well as a web app and is mobile-optimized, we can convert it into a native mobile app.

Our platform allows you to reuse everything you've already built on the web, so there's no need to start from scratch.

The mobile app will pull directly from your website, ensuring that all the functionality, design, and features remain intact and in sync across both web and mobile platforms.

This allows you to maintain a single code base for both your website and mobile app, saving you time and resources.

Will all my site features work in the app?
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Yes, all the features and functionality your web app or website currently has can be recreated within your iOS and Android apps using MobiLoud.

Our platform takes everything from your web app (whether it's content, functionality, or design) and translates it seamlessly into a mobile app experience.

This includes all custom features, web-based plugins, vendors, and integrations (whether you're using platforms like WordPress, Shopify, or something custom-built).

You don’t have to rebuild anything from scratch. We bring everything over into your app, allowing you to maintain a single code base and website while expanding your reach to mobile app users.

Any updates or changes you make to your site are automatically reflected in the app, ensuring that the app stays in sync with your web platform.

This will be a native app, right?
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The MobiLoud platform itself is fully native and built from scratch in Swift, Java and Kotlin for the best user experience and performance. MobiLoud apps are not strictly native, but rather your existing site or web app running inside a native container that runs in every way like a native app, adds native navigation and features like push notifications. This allows you to recreate your web experience exactly, while adding the key features you need to improve user experience on mobile devices.  

Ultimately, you could build a native app from scratch (very very expensive, complex – only for well funded companies where the app is a key part of the value prop), or use a template based solution (could be good but by definition it will be limiting), or use our approach, which gives you the benefits of a native app with the flexibility of the web.  

A hybrid approach lets you have a mobile app with all the features of your website, in a very short time and very affordably, with the added benefit of not having to worry about constantly catching up with your site's development to add new features (i.e. if you add or change anything on the site, it changes in the app). You'll maintain a single code-base, your website's, for both site and app.  

It's a huge saving in both time and money terms, and it gives you incredible flexibility compared to a situation where you have a web app or website and a native app alongside it.

What features do you add? How different will the app be from my website?
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Our approach with MobiLoud is to empower you to use a single platform (your website) to serve both web and mobile app audiences.

We don’t try to add new features beyond what you’ve built on the web, but instead, we help you leverage your existing website to create both a site and a mobile app.

All the functionality comes from your website. We strongly believe that almost anything can be built on the web today.

With MobiLoud, you only need to focus on maintaining a great website, and from that effort, you get both a high-quality website and a mobile app, without any additional work or investment.

Our platform and service adds native elements to enhance your app, making it feel just like a native mobile experience while using the functionality of your website.

We include native navigation with familiar elements like a tab menu, making it easy for users to navigate your app. Your app will have a custom splash screen, loading animations, and spinners, ensuring a good UX while content loads.

Push notifications are fully integrated through platforms like OneSignal and Klaviyo, allowing you to send personalized notifications and automate flows. Users can manage their push preferences directly in the app, choosing which notifications to receive based on categories or interests.

Our team handles everything related to getting your app published on both the App Store and Google Play, making sure it complies with all of Apple and Google's requirements.

Will I be able to configure the app on my own?
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We offer a complete configuration dashboard that gives you full control of your app once it’s live. However, to ensure the app is built optimally and approved quickly by Apple and Google, our team handles the initial configuration. With our experience, we can set up your app in the most efficient and effective way possible.

After the app is live, you or your technical team can access the dashboard to manage the app's configuration, including pages, menus, and push notifications. If you prefer, our team is always available to make any adjustments on your behalf, especially if you’re not technical. We can handle everything for you as needed.

Are there any limitations to MobiLoud?
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The limitations of MobiLoud are primarily the same as those of your website. If it works in a browser, we can convert it into a mobile app.

There are some limitations when it comes to accessing certain native device features, such as the accelerometer, Face ID, or complex hardware integrations like Bluetooth and NFC. These are all out of scope for the type of applications that we provide.

If you require deep native functionality, MobiLoud might not be the best fit, as we focus on leveraging your existing web app or website to create an app and native integrations would be too complex.

For fully custom native features or hybrid apps built from scratch, solutions like Cordova or React Native might be better suited.

Our solution is ideal for most web-based apps or websites that don’t rely on highly specialized native functions.

MobiLoud is not ideal for apps requiring deep native features, such as:

- Banking apps needing Face ID or NFC payments.
- Fitness or health apps using sensors or wearables.
- Bluetooth-connected apps for IoT or smart devices.
- Games needing advanced graphics or real-time rendering.
- Video conferencing apps needing real-time multimedia control.
- Apps relying on NFC for payments or access.

For these cases, custom native or hybrid app development is a better fit.

Will my app work offline?
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Your app will require an internet connection to operate, which is the case for almost all modern apps, including e-commerce platforms like Amazon, media apps, and social networks. Technically, building a fully offline app that mirrors everything your website provides would require an impossibly large application, with full synchronization when a connection is restored. This is highly impractical, if not impossible, to achieve with most web backends, whether it's a custom-built backend or a platform/CMS like Shopify and WordPress.

The reality is that most mobile apps, including major brands, require an internet connection for content updates, transactions, and real-time interactions. If your use case specifically requires offline functionality, then MobiLoud may not be the best fit for your needs, as our solution is optimized for apps that are connected to the web.

What's your process like?
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Our process starts with a consultation to understand your vision and app requirements. After sign-up, we schedule an onboarding call to discuss customization options and guide you through completing the necessary forms.

Once your preferences are clear, we develop your app, prepare custom graphics, and share a preview for your feedback. Together, we test the app, making sure everything works as expected.

After testing, we submit your app to the Apple and Google stores, monitor the approval process, and keep you updated until the app is live. Once your app is launched, we provide marketing advice and ready-to-use assets to help you promote it effectively. We also conduct strategy sessions around push notifications to ensure you're leveraging this powerful channel to maximize user engagement.

Throughout the entire process, we ensure you have support and input at every key step, from development to post-launch growth.

Will I need coding knowledge?
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No coding knowledge is needed to launch and manage your app with MobiLoud. Our platform converts your existing website into a mobile app, bringing over your content, design, and functionality without requiring complex native development work. The app stays in sync with your website, so any updates you make are reflected instantly in the app.

If you want to make advanced customizations, like adding unique features or adjusting the app’s design, our platform offers options for that. Even then, you won’t need to work with code unless you choose to. Our team is always available to help with small design changes and optimizations at every step, and we can provide guidance for bigger changes and new functionality.

For developers or those with a technical team, we offer a remote dashboard where you can control your app's configuration in detail. We also provide extensive documentation to help with every level of customization, including adding app-specific functionality and modifying how existing site features display in the app.

Will I have to update a dashboard whenever there’s new content?
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No – the apps will update automatically whenever you publish anything new! There is little to add to your existing workflow, just keep doing what you're doing, easy like that!

Is this a fully custom app?
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Our service creates a fully custom app by turning everything from your website (your unique design, vendors, plugins, apps, and custom element) into a mobile app.

This means the app is inherently custom without needing to rebuild or recreate everything using native code, which can be expensive, inflexible, and slow to update.

With MobiLoud, your app maintains all the uniqueness of your website, and we add the native app functionality that your site doesn't provide.

Plus, our team works with you on making optimizations and improvements to ensure your app feels just like a typical native app, without the inefficiencies and costs that come with building one from scratch.

We use code to make changes to your existing mobile web layout to simplify the website experience when it’s powering the mobile app.

This allows us to achieve the same level of design and user experience that a native app provides, without rebuilding from scratch on a different code base, which is typically what is done with custom native app development.

How much work will it take to keep the app updated?
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It will take very little work to keep your app running.

The app is designed to sync automatically with your website, meaning any updates or changes you make to your site (whether it's new content, design updates, or adding new features) are instantly reflected in the app.

This eliminates the need to manage the app separately. Essentially, by maintaining your website, you're also maintaining your app at the same time.

In addition to this automatic syncing, we provide ongoing support to ensure everything runs smoothly. If any issues arise, or if you need help with updates or adjustments, our team is always available to assist.

You also have access to a dashboard where you can control app-specific features (like push notifications or app settings) without needing technical knowledge. If you're not comfortable managing these aspects, our team is always available to handle it for you.

Overall, the app requires minimal effort to keep running, allowing you to focus on your website while enjoying the benefits of both a fully functional mobile app, always up to date.

Can it support multiple languages?
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Our mobile apps are multi language and support RTL for Arabic and Hebrew. We add languages all the time, get in touch to inquire about support for your own language. Languages currently supported include: Arabic, Azerbaijani, Chinese (Si.), Chinese (Tr.), Danish, Dutch, Farsi, Finnish, French, German, Greek, Hebrew, Hindi, Italian, Japanese, Korean, Malay, Norwegian (Bo.), Portuguese (Br.), Russian, Spanish, Swedish and Turkish and more.

Can I automate push notifications for new content?
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Yes, you can configure the notifications to go out automatically as a response to specific events, including new content getting published. You can also send notifications manually whenever you wish.

Our WordPress plugins and Shopify apps provide this functionality for you, so there's nothing for your team to build.

If your site doesn't run on WordPress or Shopify, but rather uses any popular web stack, you'll be able to easily connect to Onesignal's REST API to trigger notifications for any event.

Is there a limit on the number of push notifications we send?
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No, you can send as many as you like! You can integrate notifications with your website (we do that for you with our plugin if you're on WordPress or Shopify) to send them automatically or send them manually. We rely on Onesignal to send notifications and you'll have full control of your own Onesignal account. They have excellent documentation if you want to integrate their API in your web application.

Can I build a custom, app-only experience with MobiLoud?
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Absolutely! A shared codebase makes this incredibly simple.

We’ll work with you to build these app-only pages on your site so your customers get the perfect, VIP app experience.

App-only collections, promotions and content can be easily managed through your CMS with no complex setup needed.

Will performance be an issue with my app?
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Not at all! Modern web applications can perform just as powerfully and smoothly as native mobile apps, and they can be designed to deliver that level of performance.

MobiLoud’s webview-based approach leverages this, offering an ideal solution if you want to avoid duplicating your efforts with two separate code bases for your app and website.

In many cases, it’s the only option if you’re using a platform or CMS that doesn’t natively support mobile app development.

But even when you have the option, it’s often the best approach: by maintaining a single code base, you can simplify management, save countless hours for your team and keep your site and app always aligned.

If your web application is built to perform well, it can serve as both an excellent mobile web solution and power your mobile app without compromise. This lets you get the most out of your investment in your website while delivering a more convenient mobile app experience for users that expect to have an app.

I have a complex, fully custom website. Can MobiLoud help me build an app?
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Whether your website includes complex custom features like product configurators, custom checkouts, unique payment gateways, or a fully custom tech stack, MobiLoud has you covered.

Our solution works for a wide range of use cases, from e-commerce to publishing, media platforms, community sites, directories, portals, CRMs, and enterprise-level web applications used both internally or externally.

We can seamlessly transform your site into a powerful mobile app, no matter how complex or customized your web setup may be, with minimal effort from your team.

Does MobiLoud work with my website?
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Yes! MobiLoud works with all website development platforms including Shopify, WordPress, Salesforce Commerce Cloud, Magento/Adobe Commerce, and any other platform you can think of. We even work with headless CMS and headless website builds.

Our platform and service makes turning your website into an app incredibly easy. If you're a web-first business and have an optimized mobile website then apps built with MobiLoud will look great and feel like custom native apps after the web to app conversion is done.

How hard is it to build and manage an app with MobiLoud?
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Building and managing an app with MobiLoud is incredibly simple.

The process requires minimal time and effort on your part. You’ll only need to spend around 5-10 hours on the initial setup. This includes providing essential assets like logos and images, registering your Apple and Google accounts and answering a few questions to help us understand your needs.

From there, we take care of everything. Our team handles building the app, optimizing it for iOS and Android, and submitting it to the App Store and Google Play. You don’t need to worry about the technical steps.

Once the app is live, managing it is even easier. Your app is linked directly to your website. Any updates you make to the site (whether it's content, design, or functionality) automatically sync to the app.

There’s no need to update the app separately. You can focus on maintaining your website, and the app will stay up-to-date automatically.

With MobiLoud, you get the benefits of a native app with minimal ongoing effort.

I have an existing app, how easy is it to replace it with MobiLoud?
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Switching from an existing app to MobiLoud is very easy. We ensure a smooth transition with minimal disruption to your business and no impact on your app users.

The new app is delivered as an update to your existing app, so your customers won’t have to download anything new. They will simply receive the updated app when it goes live, ensuring no interruptions in their experience.

To make this transition even easier, we offer a special deal for businesses switching from competitors. We waive all setup fees and provide a discount equivalent to what you're paying them, so you're not paying double during the transition, if there's any overlap.

Most customers save 20% to 50% by migrating over to MobiLoud from their existing vendor.

Our team handles the technical aspects of the switch, including building and submitting the new app to the App Store and Google Play. You can expect a high level of hands-on service and support throughout the process, for a hassle-free migration. Everything is done for you by your team, and it's just a matter of weeks to get your new app live.

By switching, you’ll benefit from a platform designed to save you time and money while offering a more powerful, flexible mobile app solution.

Platform Approval

How long does it take for you to submit my app?
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From the moment you sign up and provide the information we need to build your app to sending you a version you can test, we take typically 5-10 business days.

However, the complete process to get your app live typically takes around a month. This timeline accounts for more than just the technical build. It includes important steps like making design adjustments, preparing app store graphics, and thoroughly testing the app to ensure it’s ready for launch.

Your involvement in the process is crucial. You’ll need to review and approve your app, sign up for necessary accounts, and provide feedback on test builds.

Once the app is submitted, the approval process from Apple and Google can take anywhere from 7-10 days, depending on feedback and any changes requested by the app store QA teams.

It’s a good idea to prepare for your app’s launch with marketing activities and materials, but we strongly recommend not scheduling anything to go live until the app is officially approved by Apple and Google.

Do you guarantee my app will be approved?
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We cannot guarantee that your app will be approved, but we have a strong track record of getting apps approved across both Apple and Google’s app stores. While it may take multiple submissions, we are confident in our ability to eventually get your app approved.

If your app is rejected and after multiple attempts cannot be approved due to a technical issue specific to the MobiLoud platform (i.e. factors we control), we will refund any subscription fees (monthly or annual) paid, excluding the setup fees, which are always non-refundable. Please note, this refund policy does not apply if your app is rejected due to issues related to your website’s functionality, design, business model, or if your app does not meet Apple or Google’s store guidelines. For example, certain business activities or app types may not be allowed on the platforms, and these factors fall outside of our responsibility.

Pricing & Billing

Do you have a refund policy?
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We invest a significant amount of effort into every app from the moment you sign up. MobiLoud isn't just a tool, it’s a full-service solution where our team partners with you to ensure your app is successfully launched.

Due to the custom nature of our work and the resources involved, we are unable to offer refunds. This applies to setup fees, monthly fees, and annual fees.

The only exception is if your app is repeatedly rejected by Apple or Google due to a MobiLoud platform-specific functionality issue outside of your control. In this case, we will offer a refund for any monthly or annual subscriptions paid, but not for setup fees. However, this does not cover rejections based on your website's functionality, business model, design, or the type of business you operate. For example, Apple and Google have specific requirements around licensing and the types of apps they allow, which are factors outside our responsibility. Similarly, we will not provide refunds when you choose to proceed with a mobile app with us but are dissatisfied with the options offered by Apple and Google around monetization and in-app purchases e.g. If you're unable to use your website's subscription mechanism to sell content in your app.

This policy reflects the shared commitment required to ensure a successful app launch.

Why do I have to pay a recurring fee?
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You pay a recurring monthly or annual fee because MobiLoud is more than just a one-time service.

The fee covers the ongoing license for our platform and ensures continuous support from our team.

We keep your app updated, optimized, and ready to perform at its best, while also handling all technical aspects like updates, app changes, and ensuring compliance with app store requirements.

It's not just about app updates when there's a new iOS or Android version. This ongoing element is critical for maintaining a high-quality app that adapts as your business grows and your website changes.

Our team also helps you with app marketing, user engagement strategies, and maximizing the impact of push notifications to keep your users engaged and generate incremental revenue.

Why is there a setup fee? What services do I get?
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The setup fee covers all the hands-on services our team provides to ensure your app is polished and ready for launch. This includes optimizing your website and app to work seamlessly together and feel like a native app.

We make design improvements, add functionality from third-party apps or plugins, and handle any graphic design needs to ensure your app looks great.

Our team also conducts multiple rounds of testing to guarantee your app works as intended, bug-free.

We take care of setting up your app store pages, preparing screenshots, and managing the technical aspects of submitting your app to Apple and Google.

We’ll also guide you through the process, making adjustments based on your feedback.

Beyond the launch, we help you build an effective promotion strategy to make your app known to customers.

We guide you on how to use push notifications to drive engagement and increase revenue, offering ongoing support through strategy calls and materials to ensure your app’s long-term success.

Can I cancel anytime? If I stop paying does my app get taken off the App Store and Google Play?
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Yes, if you're not on a contract, you can cancel anytime with a 30-day cancellation notice.

At the end of your paid subscription period, you will close your account, delete the app, and ensure the app is removed from the App Store and Google Play, or replaced by one from another vendor.

We don't offer partial refunds. Once fees are paid, they will cover the full period without exceptions.

What happens when I hit the limits max number of users in my plan?
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When you reach the maximum number of active users in your plan, the price will automatically adjust as your user base grows. For example, if you go over the limit, your pricing will scale based on the number of additional users. On the Startup plan, each extra 1,000 users will add $30/month. For the Growth plan, it's $40/month, and for the Corporate plan, it’s $50/month for each additional 1,000 users.

We understand that growth can sometimes be temporary, and we’re always flexible. If you have any concerns about pricing or upgrades, just reach out to us. We're happy to work with you to ensure everything fits your needs.

What are active users? Why do I pay more when my app gets more users?
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Active users are the number of people who download and use your app within a 30-day period. You can track this easily using tools like Google Firebase or Google Analytics.

We charge based on active users for two key reasons. First, it ensures our business model is aligned with your success. As your app grows, our pricing scales with it, meaning we're invested in helping you increase engagement and revenue. We provide ongoing support to help you make the most of tools like push notifications and work with you on strategies to grow your app’s impact.

Second, more active users create higher demands on our systems and support. As your app becomes more popular, it requires additional resources, technical assistance, and system capacity. By charging proportionally, we can ensure that we’re able to maintain a high level of service and support as your app scales, even if you reach millions of users.

Why do I have to start paying monthly fees right from the beginning?
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The monthly or annual fees you pay cover not just the license for you to use our platform but also the support of our team of developers, designers, customer success managers, and marketers who help you with your app's launch and ongoing operations.

You start paying monthly fees from the moment you sign up with us because we spend significant time and commit resources to your app right from the start.

Our team is actively working on your app from the moment you pay your first invoice, and the monthly fees reflect the continuous effort and collaboration required to ensure a successful launch.

Billing from the start ensures that both parties are committed and allows us to maintain the high level of service necessary to deliver a high-quality app, regardless of how long it takes to go live.

Do we need to register for Apple and Google Developer accounts?
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Yes, you need to register as a business for both Apple and Google developer accounts. This is so you're fully in control of your mobile app and you own the relationship with both Google and Apple.

To register, your business will need a D-U-N-S Number. This is a unique nine-digit identifier assigned to businesses by Dun & Bradstreet, used worldwide to verify a company’s legal status and identity. Both Apple and Google use this number to ensure that your business is legitimate.

Once you have the D-U-N-S Number, you can proceed with registering for both the Apple Developer Program, which costs $99 USD per year, and the Google Play Developer Program, which has a one-time registration fee of $25.

We encourage you to initiate the registration process with Apple and Google right after signing up with us, to avoid any hold-ups later. By the time we have completed work on your app, your accounts should be ready to go.

Note we don't support individual or personal accounts.

Do I need to sign a contract with MobiLoud?
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No, you don’t need to sign a contract to work with MobiLoud.

You can start by selecting the right plan for your business, and we will bill you on a monthly basis. It’s a simple, flexible process. If you prefer the stability and potential cost savings of a contract, feel free to contact us to explore that option.

Our team is available to discuss which approach makes the most sense for your needs.

Thank you! We'll be in touch within 48 hours :)
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