Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.
When Accenture was tapped to lead a major rebuild for the citizen service center in a major metropolitan area in the Southeastern United States, it wasn’t just about upgrading tech. It was about creating a modern experience that met high expectations.
With a lot of moving parts, a project like this could easily have ballooned out of control.
Accenture brought in MobiLoud to handle the mobile app component. In doing so, we helped them deliver a modern, native experience; on budget, on-spec, and with zero headaches.
Snapshot
Vertical: Government / Public Services
Platform: Microsoft PowerApps
App Impact:
- Successfully delivered a new, modern experience for a major municipal government body
- Enabled full synchronization between website and mobile app
- Built a low-maintenance native app, including push and map functionality
- Launched smoothly despite a complex stakeholder environment
“The thing I appreciate about your team and you guys is the fact that you are precise. Your product is great. Your customer service is great. And then most of all, you guys are flexible.”
- John Sanders, Product Lead
The Roadblock
Accenture faced the complex challenge of heading up a comprehensive digital transformation for a US city’s citizen engagement platform.
They were tasked with transforming and upgrading their CRM, contact center, and overall digital footprint. Part of this was to launch a new native mobile app that would provide the native feel and capabilities that modern citizens expect.
This looked as if it may present significant challenges. An upheaval of the platform meant the existing mobile app had to be rebuilt – without the budget or scope for a complex native app.
Traditional wrapper technologies couldn't deliver the flexibility needed. Accenture was concerned about finding a vendor partner who could move as quickly and adapt as readily as their team.
Why They Chose MobiLoud
The city wanted native features like push notifications and integrated map views in the app.
While the Microsoft platform that ran their website came with web wrapper functionality, it couldn’t deliver the kind of native experience they needed.
The project team, led by John, identified MobiLoud as the right partner based on three core needs:
- Native Functionality: Push notifications and advanced map integrations were must-haves. MobiLoud could deliver both out of the box.
- Flexibility: Requirements evolved as the project progressed. MobiLoud’s ability to adapt quickly was a critical asset.
- Low Overhead: Any changes made to the website would instantly reflect in the app, eliminating the need for dual deployments or redundant processes.
“The reason we went with MobiLoud was because of the flexibility. MobiLoud came with more native things than the Microsoft one. With the city requesting more of a native mobile app feel, we felt MobiLoud was going to be a much better solution for them.”
Importantly, MobiLoud was able to unify the platform’s web and app portals, which kept maintenance time to a minimum.
This was a major factor for the kind of project with scarce resources and a limited ongoing budget available.
Launch & Results
Working together for approximately six months, Accenture and MobiLoud successfully navigated the complex requirements of delivering a government project.
The collaboration exceeded Accenture's expectations, particularly in terms of how responsive and adaptable we were.
“We usually have the decision to make around mobile first or platform first, or mobile and platform at the same time. And it's usually a headache. This time, I thought this was a pretty easy deployment compared to some of the others that I've been through.”
Though complex, the launch was smooth. MobiLoud shipped the mobile component quickly and on time with the web launch.
While public feedback is still being gathered, early response from city stakeholders has been enthusiastic.
The Takeaway
For consulting firms (especially for complex government projects) the right vendors can make or break success.
Accenture's experience shows that choosing the right partner is about more than just technical capability. It’s about having the operational flexibility to adapt alongside your team.
Clients’ requirements change. Scope changes. When this happens, you need to know that your tech partners are ready to move just as fast.
“I'm always concerned about working with another vendor. Can they move as quickly? Can they adjust when it's time to adjust? And you guys were right on it, without a problem.”
The partnership model between Accenture and MobiLoud shows how smoothly everything can work out when you choose the right partner – even for ambitious projects like a native app for a government body.
If you need a mobile app partner that works with you to provide powerful native experiences, without the headache and overhead of complex native apps, MobiLoud is here for you.
Book a free consultation now to learn how we can help.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.
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