The New Ecommerce Power-Up: How AI Tools Are Unlocking Unprecedented Growth

A new era of ecommerce is here. For years, scaling a brand meant a linear increase in costs and complexity. More customers meant more support agents, more marketing hires, and more manual work. But the equation is changing. 

A new wave of AI-powered SaaS tools is giving brands of all sizes capabilities that were once unimaginable. This isn’t about replacing humans; it’s about augmenting them. It’s about automating the mundane, predicting customer needs with uncanny accuracy, and unlocking new levels of personalization that build real, lasting loyalty.

These tools are democratizing the power of AI, allowing brands to tap into sophisticated intelligence without needing a team of in-house data scientists. From marketing and customer experience to merchandising and logistics, an entire ecosystem of AI-driven solutions has emerged, ready to be plugged into your existing stack.

The result? Brands can now deliver a better customer experience, scale operations at a fraction of the cost, and make smarter, data-driven decisions that drive profitable growth. This is your new competitive edge. Here’s a comprehensive look at the companies leading the charge and how you can leverage their power.

MobiLoud helps ecommerce sites launch full-featured mobile apps, with full feature parity with their website. Get a demo to learn more

Marketing & Advertising: Finding and Engaging Your Best Customers

Customer acquisition has never been more challenging. AI is providing the answer by identifying high-intent shoppers and automating personalized outreach at scale.

Proxima AI

Proxima is a predictive data intelligence platform that helps brands find new customers and maximize marketing performance. It moves beyond basic demographics to build audiences based on predictive analysis of over 73 million US shoppers.

Insight: Proxima’s power lies in its massive dataset. By analyzing billions in transaction data, it can identify who is most likely to buy your product next, allowing you to target them with precision on platforms like Meta and TikTok. This is a crucial advantage in a post-iOS 14.5 world where in-platform targeting is less effective.

LTV.ai

LTV.ai is an autonomous AI platform for email and SMS marketing that promises a 10x ROI. It uses a chat-based interface to ideate, segment, and execute hyper-personalized campaigns, learning and evolving on its own.

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Insight: LTV.ai represents the shift from marketing automation to marketing autonomy. Instead of just scheduling campaigns, the AI actively ideates and executes them based on its understanding of customer psychology and real-time data. This frees up marketing teams to focus purely on high-level strategy.

Raleon (Acquired by Intuit Mailchimp)

Raleon was an AI-powered retention marketing platform that was so effective it was acquired by Intuit to be integrated into Mailchimp. It focused on automating campaign planning, segmentation, and AI-driven email content creation.

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Insight: The acquisition of Raleon by a giant like Intuit is a massive validation of the AI-driven marketing space. It signals that these capabilities are no longer niche but are becoming a core, expected feature of major marketing platforms.

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Customer Experience: Building Relationships at Scale

AI is transforming customer support from a cost center into a revenue-driving, loyalty-building machine. These tools provide instant, empathetic, and personalized support 24/7.

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Siena AI

Siena provides “empathic” AI agents designed specifically for commerce. It goes beyond simple chatbots to handle complex queries, make product recommendations, and automate workflows across chat, email, and social channels.

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Insight: Siena’s focus on “empathy” is key. By understanding tone and intent, it can deliver support that feels human, not robotic. For brands like Western Rise, it reduced first-response times from 20 hours to just 36 seconds, a game-changing improvement in customer experience.

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Gladly

Gladly is a customer service platform that puts people, not tickets, at the center of every interaction. Its proprietary AI unifies conversations across all channels into a single, lifelong timeline for each customer.

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Insight: Gladly’s people-centric approach is a fundamental shift from traditional, ticket-based systems. By providing agents with the full context of every past interaction, it empowers them to provide truly personal and efficient support, which has been shown to reduce costs by 40% and increase efficiency by 50%.

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Consio

Consio is an AI-powered phone platform for Shopify stores. Its AI Voice Agent answers calls 24/7, handles common questions, qualifies leads, and routes high-value calls to human agents, turning a traditionally offline channel into a source of revenue.

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Insight: While many focus on digital channels, Consio recognizes the high intent of customers who choose to call. By using AI to manage this channel effectively, brands can capture a valuable segment of their audience and provide a premium, voice-based experience without the high cost of a 24/7 call center.

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Product, Search & Merchandising: The AI-Powered Storefront

How customers discover products is being completely rewritten by AI. These tools ensure your products are not only found but are presented in the most compelling way possible.

glara.ai

glara.ai is pioneering Generative Engine Optimization (GEO), the new SEO for the AI era. It tracks how brands and products appear in AI-powered search engines like ChatGPT and Perplexity and optimizes product data to improve visibility and citation.

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Insight: If you’re not optimizing for AI search, you’re already becoming invisible. glara.ai is one of the first to tackle this problem head-on, helping brands capture the ultra-long-tail, conversational queries that are becoming the new search standard. This is a critical new frontier for organic growth.

EKOM AI

EKOM AI automates product data management at scale. It structures and optimizes product detail pages (PDPs) to ensure they are perfectly formatted for both traditional search engines and new AI-driven discovery platforms.

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Insight: Clean, structured data is the foundation of all AI. EKOM AI automates the tedious but crucial work of maintaining product catalogs, reducing management costs by up to 74% and getting products to market 20x faster. It ensures that when AI assistants look for product information, your catalog provides the clearest, most accurate answers.

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Anagram

Anagram is an AI-powered product expert that can be embedded on your site. It centralizes all your product data and uses it to instantly answer complex customer questions, boosting conversions and reducing support tickets.

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Insight: For brands with technical or highly-configurable products, Anagram acts as a tireless, infinitely knowledgeable sales associate. It removes friction from the buying process by providing instant, accurate answers, which is crucial for converting customers who need detailed information before purchasing.

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Operations, Analytics & Retention

These AI tools are the central nervous system of the modern ecommerce brand, optimizing everything from shipping logistics to subscription retention.

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Triple Whale

Triple Whale is an AI-powered intelligence platform that centralizes all of your ecommerce data. Its Moby AI provides self-serve analytics across every part of the business, from acquisition to retention, delivering insights that drive profitable growth.

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Insight: Data is useless without insights. Triple Whale’s Moby AI acts as a data scientist in your pocket, allowing you to ask complex questions in plain English and get immediate, actionable answers. It democratizes data analysis, empowering founders and marketers to make smarter decisions without needing a dedicated analytics team.

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Flaunt.ai

Flaunt.ai is a hyper-specialized AI data analyst for retention marketers at subscription-based businesses. It plugs into platforms like Skio and Recharge to model how changes to a subscription program will impact churn, LTV, and overall revenue.

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Insight: For subscription brands, retention is everything. Flaunt.ai provides a “crystal ball” that allows marketers to see the future impact of their decisions. By modeling scenarios like “what if we reduce churn by 10%?” or “what if we change our dunning period?”, it replaces guesswork with data-driven confidence.

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Redo

Redo is an intelligent post-purchase platform that transforms returns from a cost center into a revenue opportunity. It uses AI agents to optimize the exchange process, analyze return reasons, and automate workflows, retaining up to 51% more revenue.

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Insight: Redo understands that a return isn’t a lost customer—it’s an opportunity. By making exchanges seamless and using AI to understand why products are being returned, it helps brands improve their products and retain customers who might have otherwise been lost for good.

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EasyPost

EasyPost is a shipping API that uses AI and automation to streamline logistics. Its Luma AI analyzes shipment history to recommend the most efficient carrier and service level for every package, saving brands money and improving delivery times.

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Insight: Shipping is a complex and costly part of ecommerce. EasyPost’s Luma AI simplifies this by acting as an expert logistics coordinator for every single order, continuously optimizing for cost and speed. This allows brands to offer competitive shipping options without needing a dedicated logistics team.

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Don’t Just Use AI. Own the Experience.

The message is clear: a powerful ecosystem of AI tools is available to help you build a smarter, more efficient, and more profitable brand.

But the true power of these tools is unlocked when you deploy them on a channel you completely own: your native mobile app.

Imagine combining Proxima’s AI audiences with AI-powered push notifications sent directly to your customers’ home screens. Or using Siena’s empathic AI to provide instant support right within the app, creating a seamless and sticky customer experience.

This is where MobiLoud comes in. We turn your existing, successful ecommerce store into a premium native mobile app, giving you the perfect platform to integrate these powerful AI tools. 

You get to own the most valuable real estate there is—your customer’s home screen—and build a direct, unmediated relationship that drives loyalty and lifetime value.

Stop just competing on crowded channels. It’s time to build an experience your customers will love and own the channel where it matters most.

Book a demo with one of our app experts today and discover how a mobile app can become the central hub for your new AI-powered strategy.

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